Refunds & Withdrawals
Event Postponement and Refund Policy (T&C)
1.1 Participant acknowledges that Total Sport reserves the right to:
(a) change the format of this event (and/or route of the Event) where it may become necessary or desirable to do so due to circumstances beyond the control of Total Sport, and if that occurs, Participant consents to the changes and agrees that each and every one of the Event rules, terms and conditions will apply to that changed Event; and
(b) postpone or cancel the Event whether due to poor weather, natural disaster, pandemic outbreak, any Force Majeure Event, or for any other reason beyond Total Sport's control. If the Event is cancelled (or postponed and Participant cannot make the postponement date), Participant acknowledges and accepts that Participant's entry fee is non-refundable, however, Credit will be given in accordance with clause 3.4.
1.2 Total Sport will make reasonable endeavours to postpone the Event rather than cancel.
1.3 If Total Sport cannot postpone the Event (or if the Event has been postponed once before already and the postponed Event cannot go ahead) the Event will be cancelled and a Credit will be issued.
1.4 Where the Event is cancelled in accordance with clause 3.1(b) Participant acknowledges that the amount of Credit given will depend on the amount of lead time between the circumstances rendering the Event cancelled (i.e. government lockdown announcement or weather event) and the Event date and:
(a) where there is more than 2 weeks’ notice, 100% Credit will be given; and
(b) where there is 2 weeks’ notice or less, 50% Credit will be given.
1.5 If Participant is sick or injured and cannot participate in the Event, they may transfer the value of the Entry Fee to any Total Sport event within the following 12 months, minus a $20 administration fee which Participant acknowledges there is a reasonable amount for the administrative dealings involved with changing Participant's Event entry. Participant must inform Total Sport no later than 48 hours before the Event in order to be eligible for this Credit.
Please email tauporego@totalsport.co.nz regarding credits and redemption
We couldn’t do it without these absolute legends!
It’s really simple, these events don’t happen without the commitment and support of a whole bunch of cool people, and organisations that share the vision of what we are trying to achieve. We are so grateful to those who got on board, and believe, like we do, the benefits of getting people into the outdoors and nature - and for their support of Total Sport. Some of these partners have been with us for a very long time, and feel like family, and some are newbies. Please support them wherever you can, as their support enables us to do what we do, which means you get to do what you love to do - everyone wins!!
